Bristol Airport issued an apology after EasyJet passengers arriving from Catania found their luggage sprawled across the baggage claim terminal this afternoon (June 17).
One passenger, who claimed to have witnessed an elderly person struggling to reach their suitcase, described the scene as a “shower of s***”. He claimed no staff were around to assist and that some suitcases appeared to be damaged.
In response, Bristol Airport said that the issue was caused by an ‘above-average’ baggage delay on the Catania flight which impacted customers. A statement provided to Bristol Live reads: “We apologise to customers impacted by the above-average baggage delays on the Catania flight arriving on the afternoon of Friday 17 June.
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“We work closely with all business partners and airline handling agents to ensure staffing levels are sufficient to provide a good service to passengers.
“However, aircraft arriving off schedule and staff shortages can impact on waiting times and service standards. We constantly review resourcing across all areas and adapt plans to meet demand and build in resilience where possible.
“We appreciate the frustration experienced by customers currently and please be reassured our teams are working exceptionally hard to assist customers throughout the airport journey.”
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