Bristol Airport apologises for ‘frustrating’ long security queues

Bristol Airport has apologised after long queues at security this morning (September 6). The airport has received criticism over the past few months, with lengthy queues, delays and cancelled flights all adding to passengers’ frustrations.

Just last week, passengers arriving at Bristol Airport overnight told of families with young children waiting into the early hours to be reunited with their bags, while those going to the airport to depart on early flights described the scenes of queues as ‘mayhem’.

And it seems there have been issues at the airport again today (September 6). Sharing an image of a packed security area, one traveller wrote: “A lovely relaxing morning at Bristol Airport.”

Read more: Bristol among airports most likely for flight to be cancelled

Others were also experiencing issues on landing at the airport from their holiday, with one saying: “Gotta love the end of a relaxing holiday with a flight delay and baggage that isn’t turning up.

“Still need to get home from @BristolAirport regretting not booking today off.”

Another social media user also experienced issues getting his bags back, writing: “Any chance of getting our bags? No update and been waiting 45 mins since landing!

“The flight was delayed and now there is going to be no taxis! How do you figure people get home?!”

While another one said: “Hang your head in shame. You have had months to sort this out. You simply don’t care.”

But not all feedback was negative, with one user saying it took them under 20 minutes to go from the car park and through security. They wrote: “19 minutes from parking the car, dropping off hold luggage and through security! Really surprised and pleased @BristolAirport.

“Now have plenty of time for a coffee before boarding.”

Bristol Airport said in a statement: “We’re really sorry that customers experienced long security queues this morning (September 6) during our peak early morning period.

“Our average security queue time in recent days has been 16 minutes. We appreciate the frustration and worry experienced by our customers this morning.

“We’re working with our business partners now to make sure that staffing levels are at the right levels.”

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