Previous Airport statement on queues
Queues have been recorded on multiple occasions at Bristol Airport recently, and when the organisation was last approached for comment two days ago, a spokesperson said: “We apologise to customers impacted by above-average queue times early on Monday 9 May. We work closely with airline handling agent business partner to ensure staffing levels are sufficient to provide a good service to passengers.
“However, on some occasions staff shortages can impact on waiting times and service standards. We constantly review resourcing across all areas and adapt plans to meet demand and build in resilience where possible.
“We have seen a strong increase in passenger numbers since the end of all COVID-19 travel restrictions. There is a huge pent-up demand for travel which has built up over the past two years during the pandemic and we are expecting a busy summer.
“The airport has been working hard over the winter season to prepare for the spring and summer season with various ongoing development projects in the terminal which are due to be completed over the coming weeks and months. The work includes a £2.6million investment in the enhancements of the commercial amenities in the departure lounge to provide a greater experience for customers before boarding their flights.
“Whilst recruiting and training new colleagues for the airport can take time, the Bristol Airport team and business partners will be working hard to ensure all customers have a smooth and easy journey through our terminal. We advise all customers to arrive in the terminal a minimum of two hours before scheduled flight departure time to allow sufficient time to complete all the necessary check-in, bag-drop, security, and boarding processes ahead of their flight.”
The airport has been approached for comment again today.
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