There’s nothing more annoying than being cut off from your broadband, especially when you’re halfway through a new Netflix series.
But according to new research, Bristolians are disconnected from their wifi more than anyone else in the UK.
Homes are cut off for an average of 29 hours annually, according to a report by comparison service Uswitch.com.
Nearly five million people across the nation have experienced a broadband outage of three hours or more in the last year.
It comes as millions of people continue to rely on home internet connectivity in order to work or study during the coronavirus pandemic.
Researchers found, more than a quarter (28 per cent) of those polled have experienced an outage during working hours, which Uswitch suggests has cost the UK five million working days and the economy £1.5 billion.
Uswitch’s research found Bristol experienced the most outages in the UK based on average time per resident, just ahead of Brighton, Belfast, London and Norwich.
Nick Baker, broadband expert at Uswitch.com, said: “Close to five million people suffered the frustration of a broadband network outage of three or more hours last year.
“With so many of us still working from home, your broadband going down for even a few hours can be a major disruption with significant consequences.
“Lockdown life has made all of us rely on our broadband more than ever, whether that’s for work, or shopping, entertainment and keeping in touch with friends and family.”
Mr Baker called on internet providers to better communicate with customers about service issues.
“Losing that vital link with the outside world is no minor inconvenience,” he said.
“So internet providers who fail to communicate effectively with their customers during an outage can make a bad situation worse if they leave people in limbo, not knowing when their service might be back online.
“If you believe you have experienced an outage, do not hesitate to contact your provider to make sure the problem is not being caused by a simple problem with your router. Quite often, your provider can tell you over the phone if the problem is unique to your own connection.”