Council says sorry for asking £100s from families of unable to function well pupils

council says sorry for asking 100s from families of unable to function well pupils - Council says sorry for asking £100s from families of unable to function well pupils

Parents of handicapped students have received an apology from Bristol City local authority or council after being wrongly recharged hundreds of pounds for home-to-school transport.

Twenty-six families with youngsters unfamiliar with post-16 property were quit “extremely distressed” when accounts landed from the local important earlier this month demanding account.

The authorities has now made to each one to say regretfull and has blamed the blunder on an administrative error.

The site says that while it is not his / her statutory duty to provide voyage for A-level and college students, its policy is to assurance parents are fully aware they shall be asked for contributions before any and all invoices are sent.

Generally the authority says it draw back this did not happen in the event that, has apologised for any care caused and offered to talk about the cost of the transport to become goodwill gesture.

Redland ward Green Cllr Fi Hance used the case after two mums and dads, who each received législations for about £400, asked for information forcing the city council to admit it earned a mistake.

She said: “I’m extremely relieved that the chance of travel charges will be lifted for now and would like to give thanks to officers for their swift playback.

“However, I’m still agape that such a mistake developed in the first place.

“Many parents behind disabled children have had quite a difficult year coping with his or her own children’s needs with no respite care or school in helping ease the burden for months segments.

“This must have felt like another straw. ”

Cllr Hance said the families was in fact “understandably extremely distressed over the sudden arrival of bills demanding several hundred pounds at payment”.

She contacted jefe of children, families and less hazardous communities Ann James weltgesundheitsorganisation looked into the matter immediately along with replied by email: “This was an administrative fallo.

“We are withdrawing each of our request due to the correct procedures not being followed.

council says sorry for asking 100s from families of unable to function well pupils 2 - Council says sorry for asking £100s from families of unable to function well pupils
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“A statement will be put against the Local Offer website and parents who have not previously been lately informed and consulted (those where students are new to post-16) will be contacted on to tell them that this is each error and to apologise regarding it.

“I’m sorry this has managed at the end of such a difficult spring for many families.

“It’s rather than an excuse but I do think the game probably reflects workforce exhaust and the impact of lasting working from home.

“The Home to varsity Travel Team has been extremely hit through Covid with been going above and beyond focusing evenings and weekends to deal with disrupted routes/drivers/school and a college degree closures etc and ensure those individuals children who need travel stimulate it. ”

A Bristol Settlement Council spokesperson said: “It is not a statutory work for the council to provide traverse for post-16 education and the is usually paid for by parents/carers and individual benefits.

“However, our policy is to make sure that parents are fully aware the bank asked for contributions prior to any kind of invoice being sent.

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“We regret that your did not happen in this case associated with apologise for any concern which result from issuing these invoices.

“We have contacted all family who received invoices because offered to cover the cost of this advice travel as a gesture pointing to goodwill.

“We urge each other parents who believe they do have received an invoice whilst not having knowledge of this policy receive in touch with us so that we can easily resolve this. ”

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