A man has described being delayed for 18 hours on an easyJet flight that was meant to take off from Faro at 19:45 yesterday (Sunday March 15th).
Chris Leavey, was planning to get back into Bristol yesterday evening at 22:35 but has subsequently been delayed by 18 hours due to ‘high demand’ and ‘the crew requiring extra rest.’
Mr Leavey is still at Faro Airport and is due to take off at 2pm local time today. He talked to Bristol Live about his experience.
Chris said: “It is bad. We were on the EZY6008 19:45pm departure from Faro to Bristol.
“Flight was originally three hours delayed and then they made us board the flight and we sat on the plane for 1 hour 45 minutes and they told us that we couldn’t go to Bristol Airport and we were going to Gatwick.
“They also said they don’t have a slot to take off for over an hour and that at Gatwick they couldn’t arrange buses to take us back to Bristol.
“They then informed us that it was cancelled and there was a representative waiting in arrivals.
“We all left the plane and in arrivals we had no one there waiting for us.
“Every person was calling easyJet to inform them but no one at easyJet is contactable out of hours. All the website says is to check the app but it had no message.
“From midnight to 3 am we had no one from easyJet there to help and then someone showed up and got us a bus to a hotel just after 4am.
“We are now waiting to be collected at 11:30 to attempt to take off at 2pm today.
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“I didn’t want to take photos of the elderly and child on the floor but there are 261 very tired and angry people on this flight. It is depressing to see people in wheelchairs left in a corner and little kids sleeping rough.”
EasyJet’s Operations Control on the website says: “We’re very sorry about your disrupted flight this evening.
“Due to extremely high demand at the moment at Faro airport we are unable to arrange your onward travel to the hotel.
“If you are able to make your own hotel arrangements, we will refund the cost of a reasonably priced room, evening meal and breakfast.
“We’ll also refund any travel costs to and from your hotel. If you are unable to arrange your own accommodation refreshment vouchers will be available for you to use in the terminal.
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In response to the flight being delayed the airline said: “This is due to your crew requiring extra rest. There are strict industry wide rules on the number of hours the crew are allowed to work. To protect the safety of our customers and crew these cannot be exceeded.
“Your new departure time is now 14:00 local time. Please continue to check flight tracker and airport screens for further updates. We’re sorry for the inconvenience caused.”
“We understand this is extremely frustrating and are very sorry for any inconvenience caused. For more information on your entitlements please visit our Delays & Cancellations page.”