A Westbury-on-Trym salon has apologised for an employee “giggling” while he watched a video of animals fighting as a customer had her nails done.
Lorrisa Davey-Ellis filmed the incident at Perfected Nails on Southmead Road when she had a manicure at 12pm on November 7.
The 23-year-old told Bristol Live the man was laughing at “gruesome” live Youtube broadcasts of animal fights involving rhinos and then bulls.
Lorrisa claims the staff member ignored her when she asked him to turn it off, adding: “I was so disturbed, I couldn’t let them finish my nails.
“I just had to walk out halfway through. I was shaking and I felt like crying.”
Lorrisa’s footage of the incident has been shared 464 times and received 162 comments, some from other customers who have posted their own footage of the employee watching animals fight.
A Perfected Nails spokeswoman said: “We are very, very sorry. The member of staff will be told not to do it again.”
Lorrisa, who runs beauty therapy business Bristol Microblading in Clifton’s Alma Vale Road, says she did not have time to do her own nails on November 7.
She said: “I’d never been to Perfected Nails before, but I thought I would try it out.
“It started off all normal. I sat down and let a man start applying acrylic to my nails and put on the tips.
“I was sat back relaxing when I noticed another man who worked there was giggling a lot by the computer.
“I was a bit bored, so I looked over and thought, ‘What’s he watching?’”
Lorrisa says the man was playing a video of rhinos being “prodded and poked” by people in a field to make them attack each other.
She added: “I thought no, no – it must be animals racing or something. But I could see it was clearly an animal fight.
“People were tormenting the animals with long sticks or spears, going round and winding them up when they were getting tired.
“It was absolutely heartbreaking. I did animal care in college and I wanted to work for the RSPCA, so this is serious to me.”
Lorrisa claims the man was laughing as he watched the video of rhinos for about 10 minutes, before switching to a different live Youtube broadcast.
“The second one he watched was a video of bulls fighting,” she said. “I was disgusted.
“They were scrapping with each other, head to head. There was blood everywhere. It was gruesome.
“I couldn’t watch it. By this point I was shaking. I asked the man if he would stop it, but he just carried on laughing.”
Lorrisa says she then asked the man who was giving her a manicure if he would tell his colleague to stop.
She continued: “He just smiled and went back to doing my nails.
“I said I wanted him to stop the treatment because I wasn’t happy with the service.
“He kept pulling back my nails so he could finish, but I said no and I left the premises.”
Before she left the salon, Lorrisa took a video of what was happening on her phone. You can see the footage at the top of this page.
She said: “Half of the acrylic had been applied by the time I left. I had to finish my nails myself.
“I just don’t get why anyone would think this was acceptable. Customers shouldn’t have to see that when they go in for a relaxing treatment.”
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