Man’s feels ‘betrayed’ by Asda after being hit with £70 car park fine

mans feels betrayed by asda after being hit with 70 car park fine - Man's feels 'betrayed' by Asda after being hit with £70 car park fine

A Bristol man says he was left in shock after being fined £70 for using an Asda car park after the store was closed.

Matt Webb, from Warmley, went to the Longwell Green supermarket to use its click and collect service at 7pm on Sunday, November 3 – three hours after the store had closed.

The car park’s rules mean anyone who stays for longer than 20 minutes after 4pm on a Sunday are liable for a £70 fine, a condition introduced to stop antisocial behaviour and reduce noise for nearby residents.

Matt told Bristol Live he was hit with such a fine after using the car park for 26 minutes.

He said: “At first I thought it was a mistake, but when I appealed the fine through Parking Eye and was rejected I felt angry that such a supposed sophisticated system has such major flaws.”

Matt feels he was unfairly hit with the fine, having gone to the store to use its collection service.

He said: “I felt betrayed as a customer of Asda who was legitimately using the click and collect service.”

mans feels betrayed by asda after being hit with 70 car park fine 2 - Man's feels 'betrayed' by Asda after being hit with £70 car park fine

Matt was surprised to hear that he was issued a parking fine for only staying in an Asda out of hours car park for 26 minutes (Image: Paul Gillis / Paulgillisphoto.com)

After being approached for comment by Bristol Live, Private Eye cancelled the fine and Asda has also apologised to Matt.

But the cancellation came after Matt spent almost two months unsuccessfully trying to appeal the fine.

Matt’s appeal process

Matt said: “I’ve tried to go through an appeals process with Parking Eye and I was told by them that I haven’t provided enough evidence, so they rejected my appeal.

“Parking Eye then sent my rejected appeal through to POPLA (Parking on Private Land Appeals).”

mans feels betrayed by asda after being hit with 70 car park fine 3 - Man's feels 'betrayed' by Asda after being hit with £70 car park fine

Matt’s parking charge notice from Parking Eye (Image: Paul Gillis / Paulgillisphoto.com)

POPLA is an independent appeals service for parking charge notices which are issued to people who park on private land.

POPLA denied Matt’s claim for compensation and told him it’s his own fault for not reading the small print on the car park sign.

POPLA said: “While I recognise the appellant was there to obtain an order placed using the click and collect service, this was booked in for after the store was closed.

“The fact that the store offers this service after store closing hours does not supersede the terms and conditions of the signage.”

“The terms and conditions clearly advise that there is no parking allowed outside of store opening hours.”

What Matt hopes will happen now

Matt now hopes Asda and Parking Eye will work together to extend Parking Eye’s parking hours to include free parking hours to reflect the service Asda provides.

mans feels betrayed by asda after being hit with 70 car park fine 4 - Man's feels 'betrayed' by Asda after being hit with £70 car park fine

Matt believes many other people have experienced similar issues (Image: Paul Gillis / Paulgillisphoto.com)

Matt said: “I can afford this fee, but it doesn’t mean that it’s right that I should have to pay it. My concern is for people who are living on the breadline who can’t afford to pay fees like this.

“I just hope no-one has had to go through paying a £70 fee.”

Parking Eye’s response

Since Bristol Live  approached Parking Eye for comment, the firm has said it will cancel Matt’s £70 parking fine.

But Matt does not envisage that he will be using Asda’s Click and Collect service saying: “I don’t forsee myself using the Click and Collect service again out of fear that there will be a repeat of this issue again.

A Parking Eye spokesperson said there were a number of incidents at the car park after the store’s closing hours which meant cameras were installed to prevent non-customers from using the car park.

The spokesperson said: “Following incidents of antisocial behaviour it was necessary to install an ANPR camera to ensure the car park is kept safe outside of the stores opening hours.

“In relation to this parking charge, additional information has been provided by the motorist through our appeals service and the penalty charge notice has now been cancelled, confirmation of which will be sent out in the coming days to the motorist.”

mans feels betrayed by asda after being hit with 70 car park fine 5 - Man's feels 'betrayed' by Asda after being hit with £70 car park fine

The parking notice at the Asda car park in Longwell Green (Image: Parking Eye)

Matt said he is relieved the £70 parking fee was reversed by Parking Eye on January 6.

He has said: “This is such an awesome bit of news to hear.

“It’s been quite an annoying journey to get this sorted. Hopefully the story can raise awareness for this type of thing happening to others.

“Asda did offer me a £15 gift card/e-voucher as an apology, but I politely declined.”

What Asda has said

mans feels betrayed by asda after being hit with 70 car park fine 6 - Man's feels 'betrayed' by Asda after being hit with £70 car park fine

Asda have since responded (Image: Asda)

A spokesperson for Asda also told Bristol Live cameras were installed after residents complained about noise on Sunday evenings.

They said there has since been a significant reduction in noise and reduction of misuse of the car park.

The spokesperson added: “We always want to ensure our customers have an easy shopping experience with us, which is why we offer click and collect at our Bristol store after hours on Sundays.

“While we know our customers respect the rules of our car park, there have been a small number of instances of misuse, meaning we have set a 20 minutes maximum stay after 4pm on Sundays.

“We would however like to apologise again to Mr Webb for the inconvenience this may have caused and we would never want to fine customers who are using our car parks for the correct reasons, so we are pleased that the fine has now been reversed.”

Read More

Today’s top stories

  • mans feels betrayed by asda after being hit with 70 car park fine 7 - Man's feels 'betrayed' by Asda after being hit with £70 car park fine

    Man killed in M32 crash

  • mans feels betrayed by asda after being hit with 70 car park fine 8 - Man's feels 'betrayed' by Asda after being hit with £70 car park fine

    Man in ‘hell’ after savings ‘blocked’

  • mans feels betrayed by asda after being hit with 70 car park fine 9 - Man's feels 'betrayed' by Asda after being hit with £70 car park fine

    Magistrates’ Court convictions

  • mans feels betrayed by asda after being hit with 70 car park fine 10 - Man's feels 'betrayed' by Asda after being hit with £70 car park fine

    New tallest building in Bristol

For the latest news in and around Bristol, visit and bookmark  Bristol Live’s homepage.

You can follow us on Twitter  here  and on Facebook  here  and  here.

You can also join our  traffic and travel,   crime  and  parenting  Facebook groups.

Back to: Home Bristol NewsSource: Bristol Post

Help us share

You may also like...

HAVE A QUICK QUESTION?

Simply fill our short form and we will contact you back asap.




X
CONTACT US