McDonald’s to reopen restaurants for walk-in customers

McDonald’s customers have only been able to order through drive-thrus or delivery throughout this lockdown, but that will change later this month.

The fast food giant is reopening its restaurants to allow walk-in customers to order takeaway meals from the counter, with new rules and safety measures in place.

In an email to customers, McDonald’s Chief Executive Paul Pomroy announced customers would once again be allowed inside their venues within weeks.

Some of its locations – which are yet to be announced – will be open sooner to trial the new safety measures that will be in place, reports Essex Live.

Restaurants in Scotland will remain closed for takeaway, but sites in England, Wales and Northern Ireland are expected to open from February 22.

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All customer-facing staff inside McDonald’s restaurants will now have to wear visors as well as face coverings.

The company will also introduce restrictions on the number of customers who can be inside at any one time, and will enhance the way the flow of customers is controlled.

Bosses have reminded customers that face coverings are mandatory, and that hand sanitising stations will be made more accessible.

mcdonalds to reopen restaurants for walk in customers - McDonald's to reopen restaurants for walk-in customers
(Image: PA)

McDonald’s CEO UK and Ireland Paul Pomroy said: “A month ago we made the voluntary decision to temporarily close walk-in takeaway while we reviewed our safety measures to ensure they reflect the evolving nature of the COVID-19 pandemic.

“Working closely with third party safety expert NSF International, we identified a small number of changes to further enhance our procedures, and we are currently in the process of rolling these out to restaurants.

“This week, a small number of our restaurants will trial reopening walk-in takeaway with these enhancements in place, with the plan to reopen the majority of restaurants for walk-in Takeaway across England, Wales, Northern Ireland and Ireland from Monday, February 22.

“Due to government restrictions, we are unable to reopen takeaway in Scotland at this time.

“New safety measures being introduced include visors as well as face coverings for customer facing employees, revised guidance and processes for our couriers to support their safe working and enhanced processes for managing customer and courier flow in restaurants.

“Once again, we would like to thank our franchisees, managers and employees for their ongoing commitment in supporting and implementing all of our updated procedures.

“The wellbeing of our people, as well as our suppliers, couriers and our customers remains our top priority, and we are confident the new processes in place will further enhance our already robust safety measures.”

In an email sent to customers, Pomroy added: “I kindly ask you all to keep playing your part as we bring more of our restaurant options back to your community.”

Although the roll out of their reopening begins on February 22, some restaurants will be opening as soon as tomorrow (Wednesday, February 10).

These 26 restaurants have been picked to open earlier as a way of testing their new akeaway system.

It’s not yet know which restaurants are part of the trial.

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