Tesco has denied claims shoppers had been queuing in protest this week over a decision to introduce self-service checkouts at the store.
Earlier this month the supermarket chain confirmed plans to to install self-service checkouts at its Bradley Stoke Extra store, but said the new automated system will not be replacing its staff. At the time shoppers reached out to Bristol Live and raised concerns about the potential impact on staff and customers.
Now a couple of weeks after their introduction, a video has been shared on Twitter which shows a long line of customers queuing to pay for goods at the store at the Willow Brook Centre.
The tweet, shared by user Shawty88, showed a queue of shoppers that almost reached the back of the store, which she suggested was the result of people ‘protesting’ against the new self-serve tills.
Tesco has denied the claims, and insists that the reason for the queues in the video was due to an electrical fault in the store, which has now been fixed. The supermarket giant said the fault meant there was only one manned till in operation for a few hours on Monday morning.
A Tesco spokesperson said: “We apologise that some customers at our Bradley Stoke Extra store had to wait a little longer than normal to check out on Monday morning.
“This was due to a technical fault that has now been fixed. Our colleagues worked hard to keep the queues down and help customers and we’re sorry for any inconvenience caused.”
When news of the new checkouts was first announced Tesco said the change came at a time when it rarely requires all of its attended checkouts (those manned by Tesco staff) to be open at any one time, due to lack of customer demand. It said that the new checkouts will mean that customers will have even more options to choose from.