Uber Eats leaves Covid patient with no food at home

A key worker has blasted Uber Eats after she was left with no food – other than wraps and mayonnaise – when she returned home from hospital.

Amanda Worth, from Knowle, decided to use the company’s delivery service from Asda after her battle with coronavirus meant she had no food.

She was expecting all the essentials to help her through her time of isolation, but instead was handed five bottles of water, a packet of wraps and mayonnaise.

The 25-year-old described her service as an ‘absolute joke’ after she asked the driver where the rest of her order was and he ‘shrugged his shoulders and left’.

The health care assistance, who works at Southmead Hospital and Nobilis healthcare, attempted to contact Uber Eats straight away but said there was no number to speak to anyone directly.

Uber Eats has now offered her a full refund.

She had just returned from two nights in hospital, after a clot had developed in her lung due to Covid.

Amanda contracted the virus two days after getting the vaccine – and said the whole experience has been awful.

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uber eats leaves covid patient with no food at home - Uber Eats leaves Covid patient with no food at home
Amanda Worth was sent five bottle waters when she ordered an emergency shop on return from hospital
(Image: Amanda Worth)

She said: “I arrived home yesterday (Tuesday) understandably I’ve come home to needing food etc.

“I can’t leave the house due to isolating still as I’m still poorly with Covid.

“I used the Uber Eats app to order groceries, so I’ll stress the fact I spent £61.77 getting a decent shop in while I spend the next few days isolating.

“After ordering approximately 23 items, the Uber Eats delivery driver had delivered me only three items.

“This was no where near what I ordered and he shrugged it off as if it wasn’t a big deal. I’m stuck at home. I’m stuck with no food in the house, no response from Uber Eats and can’t get hold of Asda.

Amanda was diagnosed with Covid after working almost every day of the pandemic. When the asthma sufferer started to develop problems breathing she was admitted to hospital.

She had been given her Covid vaccine two days before she contracted the virus.

“At first I just thought it was a side effect,” said Amanda. “But then the symptoms got more severe, I had a shortness of breath and developed a clot on my lung.

“It was really painful. I was given oxygen in hospital and spent two nights there. It was awful.”

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Uber Eats has now offered her a refund, and said her order got mixed up with someone else’s.

An Uber Eats spokeswoman said: “We are sorry that the user had a poor experience and have refunded the order in this instance.”

Asda said the error was not linked to their service.

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