Customers back Lock Keeper’s Cafe in Stroud despite zero hygiene rating

STROUD residents have backed the cafe near the centre of town despite its zero star food hygiene rating.

The Lock Keeper’s Cafe in Wallbridge, Stroud, was given the minimum score after assessment on February 23, the Food Standards Agency’s website shows.

The cafe owner shared their disappointment regarding the rating.

“We take our responsibility to maintain a safe environment for all our customers very seriously, and we are confident that we have rectified all points that were made in the report,” said Harry Counsell.

“We are now awaiting a revisit so that we can ensure our customers that we are back to our normal high standards of food safety at The Lock Keeper’s Cafe.”

The overwhelming majority of comments from SNJ readers about the cafe were positive.

Peter Fellows: “The food has always been great when we have been in. I have never had cause to worry about hygiene. I think they’ve just been unlucky and I’m more likely to visit now as I’m sure they will quickly put right anything that was wrong.

Linda Millin: “Always enjoyed my visit to the Lock Keepers. Food always nice. Good service. Toilet always clean. Will see you again very soon!!

Wendy Marling: “Always been happy with our visits there – the staff are welcoming and friendly

Jan Thomas: “Had lovely service and a great snack there just last weekend.

Chantal: We have always loved going there. My son used to have food allergies and when I asked about ingredients they took the time to call the lady who made the cake and check that it was safe for us. I’ve always found the toilets clean and well stocked with soap etc.

Sarah Clatworthy: This is a great little place – always had good food and drinks here after cycling. Harry and his staff are a great team.

Chris Hollick: “I regularly meet a friend there. No complaints whatsoever. Great staff, lovely food. Everywhere was always clean and tidy.

Michelle Plaskitt: “Fantastic place to eat – never had any issues with the hygiene, unfair rating. The staff are polite and courteous.

Sharon Gardiner Smith: “The good has always been amazing. As for the staff, they go above and beyond. I pop in most days with my girlfriends and quite often with my very large dog who always gets top star treatment. The rating is not any reflection of the reality.

Stuart Woodward: “Love the food here. I go four/five times a week. It’s an unfair rating. Toilets are always very clean. As for the staff you won’t get a better service. Tables are always clean. With only a small kitchen Mandy does an amazing job. Certainly won’t stop me going there. Well done to all the staff here. Five star rating from me.

Diane Hill – “My friend and I go there on a weekly basis and we really enjoy it. The staff are very friendly and welcoming. Enjoyed a delicious piece of cake last week. Also, it is very dog friendly. Will be visiting again next week for sure.

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