A HOSPICE in Gloucestershire has been rated outstanding for caring in its recent inspection by the Care Quality Commission.
Sue Ryder Leckhampton Court Hospice, which provides care for people living in every district of the county including Gloucestershire, Cirencester and Stroud, has been rated as ‘good’ overall.
Inspectors rated the hospice services ‘good’ in all areas – safe, responsive, effective and well-led – and ‘outstanding’ in the fifth category of caring in its latest inspection.
The national independent regulator of health and social care services awarded the rating following an unannounced inspection of the hospice’s expert palliative care services in July.
In the last inspection in January 2017, the service was found to be ‘Good’ across the board.
Elise Hoadley, service director at Sue Ryder Leckhampton Court Hospice said: “This brilliant result is thanks to the continued commitment, dedication and hard work of everyone on the team who have gone above and beyond during the uncertainty, fear and challenges of the past two and a half years to continue to be there when it matters for local families.
“This has been one of the most difficult periods in living memory for many people – personally and professionally – but our team’s passion for providing expert and compassionate palliative and bereavement care has continued to shine through.”
In the report the CQC highlighted how their inspection found ‘people are truly respected and valued as individuals and are empowered as partners in their care, practically and emotionally, by an exceptional and distinctive service’.
The report said: “Support was always given by caring and empathetic staff who put patients and those close to them at the heart of everything they did.
“Staff talked about providing the ‘humanity’ in healthcare. Big and small acts of kindness were embedded in how staff looked after patients.”
In addition to being ‘outstanding’ in caring, the report also highlighted a number of areas of outstanding practice, including seeing at all levels and individual and collective approaches to providing personalised care.
Elise added: “We’re thrilled to be rated as ‘Good’ Overall and ‘Outstanding’ for being ‘Caring’, and we hope this reassures people nearing the end of their life and accessing our services that they will receive the highest quality care.”