ON SUNDAY evening I received a phone call from a tenant who had just locked themselves out.
We hold keys for all our managed properties and are on call 24/7 so whilst rare it is not unheard of.
I was just about to bathe my two little ones and put them to bed, so was not really available to assist.
Having tried another member of staff without success, I packed the boys into the car and having obtained our spare keys went to let the tenants in who were very appreciative.
Now I would suspect that many would expect a charge to be levied against the tenants for this late Sunday night call out.
Yet I ask the question: Why expect payment all of the time?
The tenants had not done this intentionally and besides, why not help where one can without expecting reward?
I take a philosophy, if I can help somebody I will, there can be times when other’s needs prevail and if one can adapt to resolve, then what’s wrong with that?
I see this too with both landlords and tenants.
For example all too often if tenants start to struggle landlords are seeking S21 notice for possession.
Yet what is really needed is some compassion to overcome current difficulties assuming this is not abused.
Likewise, I see some tenants who similarly assist their landlords where required.
This two way relationship works.
Neither is expecting a financial payment, yet both appreciate and respect each others understanding, assistance and respect.
Compare this to the purely businesses approach, and you notice a difference.
The business approach appears cold, uncaring only seeking payment of rent and no excuses.
Turning to property sales, a similar approach can be taken, if one is fair and open from the start.
All too often in sales we have vendors and buyers with different agendas.
Ask anybody within a chain which has broken down at the last minute and you will know precisely what I mean.
Seeking a fair price for your property, avoids agents over valuing just to meet targets or receive commission on the instruction.
Pricing in the middle segment of your U-curve actually achieves both maximum interest and avoids possible renegotiation later.
Finally, to conclude, I very much believe that this open honest fair approach works wonders whether this is within the property market or further field within society as a whole.
Maybe if you’re given the opportunity try this out this week, give it a go and I am sure you won’t be disappointed.
Sawyers Estate Agents lettings consultant